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Alabama State University Customer Values and Beliefs that Could Impact Your Business Paper

Alabama State University Customer Values and Beliefs that Could Impact Your Business Paper

Question Description

I’m trying to study for my Business course and I need some help to understand this question.

Write a minimum of 1200 words and 3 scholarly sources for numbers 1-4…..for number 5 write 250 words and 2 scholarly sources

1. How can a customer’s personal values and beliefs impact a service situation? Give an example.

2. What are some strategies that you might use to ensure effective communication with your customer who speak a primary language other than your own? Give examples.

3. How can you better assist customers who have a disability? Give an example

4. How is customer relationship management software being used in call centers. Give an example.

5. In at least 250 words, discuss a situation in which you received good customer service over the phone and a situation where you received bad customer service over the phone. How could your experiences be improved. Be sure to include a minimum of two scholarly sources.


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