I’m trying to study for my Business course and I need some help to understand this question.
Write a minimum of 1200 words and 3 scholarly sources for numbers 1-4…..for number 5 write 250 words and 2 scholarly sources
1. How can a customer’s personal values and beliefs impact a service situation? Give an example.
2. What are some strategies that you might use to ensure effective communication with your customer who speak a primary language other than your own? Give examples.
3. How can you better assist customers who have a disability? Give an example
4. How is customer relationship management software being used in call centers. Give an example.
5. In at least 250 words, discuss a situation in which you received good customer service over the phone and a situation where you received bad customer service over the phone. How could your experiences be improved. Be sure to include a minimum of two scholarly sources.
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