Required Text: Stair, R. M., & Reynolds, G. W. (2018). Principles of information systems. Boston, MA: Cengage Learning.
After reading articles(given below) on Information System Success and Satisfaction. How do you believe an organization should measure information system success and satisfaction in the enterprise?
Doll, W., & Torkzadeh, G. (1988). The Measurement of End-User Computing Satisfaction. MIS Quarterly, 12(2), 259–274. https://doi.org/10.2307/248851
Davis, F. (1993). User acceptance of information technology: system characteristics, user perceptions and behavioral impacts. International journal of man-machine studies, 38(3), 475-487. doi:10.1006/imms.1993.1022
DeLone, W. H., & McLean, E. R. (1992). Information systems success: The quest for the dependent variable. Information systems research, 3(1), 60-95.
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