Guest survey or guest comment cards can be excellent sources of information helpful in planning menus and developing promotions for specific guest groups. Surveys/comment cards could also help the mangers with pricing decisions and provide clues about markets still untapped. Surveys vary according to the restaurant’s objectives and can focus on all aspects of the operation including food preparation or preferred type of service. Needless to say that after COVID 19 pandemic crisis, one of the factors, which guests would consider in their decision to dine out would be sanitation and cleanliness of the establishment.
For this activity, you are asked to develop EIGHT questions for a comment card to be presented to the dine-in guests of a neighborhood restaurant where you live. The size of the comment card is big enough to hold only 8 questions. The management would like you to develop these questions to cover as many criteria as possible such as food, sanitation/safety, ambiance, demography, location, etc. Each question should be in a full sentence.
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