Incivility has several negative outcome on any organization. The impact of bullying behaviors on the organization are lower morale, lower productivity and increased absenteeism (due to physical, psychological and emotional harm), followed by rapid and increased turnover, which compromises patient safety. Workplace bullying also leads to lawsuits, compensation for disability, loss of profits, negative impact on organizational reputation, and a corrosion of the patient to health care worker relationship. Employees, patients and families who witness behaviors that are not civil are concerned about how care can be impacted.
- Think about a time in your nursing practice where you experienced or witnessed incivility.
- Provide a concise description of this experience.
- What are some steps that could have been taken to prevent this from occurring?
- Discuss some important ways to create a culture of civility in the workplace.
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